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01 · POOL HOURS
Start With Common Questions & Requests
“What time does the Azure Pool Deck close tonight?”
Listen for: Exact answer first — 8:00 PM, weather permitting. No construction, unrelated detail, or a repeated Azure description.
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02 · MULTI-INTENT & RECOVERY
Make It Tougher - Pauses, Recovers, Reasons
“I need two towels in demo room 1824…” pause one second “…and please make a reservation at Luma Table for two at seven.” Before confirming: “This feels scripted, and I don’t think you heard two towels request. What room number did I say to send it to?”
Listen for: She preserves both intents, recovers warmly, asks one question at a time, and makes no experience offer while the complaint or either request is unresolved.
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03 · CONFIRM & HOST NOTE
Go a little off script
Confirm a table reservation, ask for suggestions & then make a room request all in one conversation.
Listen for: No real dispatch or table claim. Once all work is resolved, Sol adds one informational canonical Luma dish and exactly one grounded experience—not a list.
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★ FEATURED · ATHLETICS → ZOOX
Built For the Future of Las Vegas
Ask “Hey Sol, what’s on my itinerary tomorrow evening?” Interrupt the answer: “Sorry to jump in—let me get the event and the time first.” Accept the game invite, then accept the offer to take a Zoox car to the stadium.
Listen for: Sol recognizes events in the area, makes suggestions based on data, and then elevates her service by recognizing guest status as BetMGM Noir tier and offers a gated service only when it’s unlocked & available.